You may request a refund within 3 days of receiving your order.

To qualify:

• 
  The item must be unused and unworn
  
• 
  It must be in the same condition you received it
  
• 
  It must be returned in its original packaging
  
• 
  Proof of purchase (order number or receipt) is required
  

Non-Refundable Items

• 
  Personalized or custom-made items
  
• 
  Sale or discounted items
  

How to Request a Refund

1. 
   Email us at helpelverax@gmail.com within 3 days of delivery.
   
2. 
   Include your order number and proof of purchase.
   
3. 
   Once approved, we will send you return instructions.
   
4. 
   After we receive and inspect the item, your refund will be issued to your original payment method.
   

Please allow a few business days for the refund to reflect in your account.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

Return Window

We accept returns within 3 days of delivery.

Return Conditions

To be eligible for a return:

• 
  The item must be unused and unworn
  
• 
  It must be in its original packaging
  
• 
  Proof of purchase is required
  

Non-Returnable Items

• 
  Personalized or custom-made items
  
• 
  Sale or discounted items
  

Return Process

1. 
   Email helpelverax@gmail.com within 3 days of receiving your order.
   
2. 
   Our team will provide return instructions.
   
3. 
   Once your item is received and inspected, we will notify you of approval or rejection.
   

If approved, you may choose between:

• 
  An exchange (subject to stock availability), or
  
• 
  Store credit
  

Return Shipping

Customers are responsible for return shipping fees unless the item was defective or incorrect.

Shipping Policy

At Elverax, we’re committed to delivering your meaningful jewelry safely and as quickly as possible. 🤍💍

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order is processed, you’ll receive a confirmation email with your shipping details.

Shipping Time

Delivery typically takes 5–10 business days, depending on your location.

Please note that shipping times may vary during peak seasons or promotional periods.

Shipping Fees

We proudly offer Free Shipping on all orders. 🚚✨

No hidden fees — the price you see is the price you pay.

Order Tracking

Once your order has been shipped, you will receive a tracking number (if available) so you can follow your package every step of the way. 📦

Delays

While we do our best to ensure timely delivery, Elverax is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping details are correct at checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses.

Need Help?

If you have any questions about your shipment, contact us at:

helpelverax@gmail.com

Monday – Friday, 9AM – 5PM (SAST)

We’re always happy to assist you. ✨🤍

If you need assistance with your order, we’re here to help.

Email: helpelverax@gmail.com

Hours: Monday – Friday, 9AM – 5PM (SAST)

We aim to respond as quickly as possible and appreciate your support of Elverax.